Your Agency's Development Resource — On Demand
Running a successful agency means managing client expectations, maintaining quality and staying profitable. One of the most challenging parts of that equation is having the right technical resource available at the right time — especially when your client base grows faster than your team.
Our agency support service gives you access to senior development expertise on a flexible basis. Whether you need regular ongoing capacity, occasional overflow support or emergency troubleshooting, we're available as an extension of your team — under your brand, with complete confidentiality.
What Agency Support Includes
WordPress Support and Development
WordPress powers a large proportion of agency-managed websites. Keeping those sites healthy, functional and up-to-date requires regular technical attention. We provide ongoing WordPress support for agencies covering:
Shopify Support
Shopify stores require ongoing attention — especially as the platform evolves and clients' businesses grow. We provide ongoing Shopify support for agencies covering theme updates and fixes, app management, product and collection changes, performance monitoring and feature additions.
For agencies managing multiple Shopify clients, having a trusted Shopify developer available reliably is genuinely valuable. We understand the Shopify ecosystem deeply and can handle technical queries and development tasks efficiently.
General Development Support
Beyond platform-specific support, agencies often need a flexible development resource for a range of tasks — small feature additions, bug fixes, technical investigations, third-party integrations and ad-hoc development work across their client portfolio. We provide exactly this kind of flexible, general development support.
Rather than trying to maintain a full-time developer for work that comes in irregularly, agencies use our support service to access senior development expertise on demand — paying only for what they use.
Retainer and Ad-Hoc Support Options
Monthly Development Retainers
For agencies with regular, ongoing development requirements, a monthly retainer provides the most efficient arrangement. You have a guaranteed block of development time each month, priority response times and predictable costs for budgeting purposes.
Retainer time is used flexibly across whatever tasks arise during the month — from maintenance tasks and bug fixes through to new feature development. Unused time can often be rolled over, and additional hours are available at agreed rates when more is needed.
Ad-Hoc Support
Not every agency has a consistent enough volume of development work to justify a retainer. For agencies with occasional requirements, we provide ad-hoc support at agreed day and hourly rates. You bring us in when you need us, without any ongoing commitment.
Ad-hoc support works particularly well for project-based overflow work — when a specific client need arises that your in-house team can't handle, we step in to deliver it.
White Label WordPress Support
When your clients contact you about technical issues with their websites, you need to be able to respond quickly and resolve the problem. With our white label support arrangement, we can act as your technical team — investigating and fixing issues while you maintain the client relationship.
We can communicate through your helpdesk or ticketing system, respond to issues under your brand and keep your clients informed as if we were in-house. For agencies without technical staff, this is a particularly valuable arrangement.
Why Agencies Choose White Label Developing for Ongoing Support
There are a few things that make our agency support service genuinely useful rather than just a tick-box offering:
Direct access to an experienced developer. When something goes wrong with a client site, you need someone who can actually solve the problem — not someone who escalates tickets. You communicate directly with the developer handling the work.
No knowledge gaps. We take time to understand your clients' sites and the technical context behind them. Ongoing support is more effective when the developer involved already understands the codebase.
Genuine confidentiality. We operate entirely under your brand and never disclose our working arrangements or your client information.
Flexible working. We adapt to your agency's processes and tools. Whether you use Slack, email, a project management system or a helpdesk, we fit around how you already work.
Getting Started with Agency Support
The best way to start is with a conversation. Book a free call to discuss what your agency needs — the volume and type of work you typically have, your preferred working arrangement and any specific requirements around response times or tools.
Most agencies start with a small retainer or ad-hoc arrangement and scale up as the working relationship develops. We're flexible and we want the arrangement to work well for both sides.
For full project delivery on a white label basis, see our White Label Development page. For WordPress-specific development work, see WordPress Development.